Refund policy
Thank you for shopping in our online store. We are committed to providing high-quality products, made with the utmost care, and inspect each item before shipping. However, we understand that there may be situations where you need to return or exchange an item. We want you to have a pleasant and satisfactory shopping experience with us, so please take the time to read our refund policy.
1. Returns and Exchanges:
1.1. We accept returns and exchanges within 14 days from the date of purchase. If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
1.2. To be eligible for a return or exchange, the item must be unused, in the same condition as you received it. Please ensure that the product is well-packed to prevent damage during return shipping.
1.3. Certain products, such as custom-made or personalized items, may not be eligible for returns or exchanges. Please, in this case, contact our customer service for more information at this email address: blik.blik.me@gmail.com.
2. Refunds:
2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2. If your refund is approved, we will process it and the refund will automatically be applied to your original payment method within a certain number of days depending on your bank or credit card company's policy.
3. Shipping Costs:
3.1. Unless the return or exchange is due to our error (e.g., wrong item shipped or defective product), you will be responsible for the shipping costs associated with returning the item.
3.2. The original shipping costs, if any, are non-refundable.
4. Damaged or Defective Items:
4.1. If you receive a damaged or defective item, please contact our customer support immediately at this email address: blik.blik.me@gmail.com. We may require you to provide photographs or other evidence of the damage or defect.
4.2. Depending on the situation, we will send you a replacement item or issue a refund, including applicable shipping costs.
5. How to Initiate a Return or Exchange:
5.1. To initiate a return or exchange, please contact our customer support by e-mail: blik.blik.me@gmail.com. Provide your order details and a clear reason for the return or exchange.
5.2. Our customer support team will guide you through the process and provide instructions on where to ship the item.
Please note that our refund policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates
If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support. We are here to assist you.
Last updated: August 25, 2023
Thank you for choosing our online store!
Privacy policy
At Blik-blik, we prioritize the confidentiality and security of our clients' personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when accessing our website or making purchases. By using our website and services, you agree to the terms and practices described in this policy.
- Information We Collect:
1.1. Personal Information:
When you place an order or create an account, we collect personal information such as your name, email address, shipping address, and contact details. This information is necessary for order processing, delivery, and customer support.
We share your contact information with Shopify, so it can send these emails on our behalf.
1.2. Payment Information:
We securely collect payment data when you make a purchase, including credit card numbers or other payment instrument details. Please note that we do not store your payment information on our servers. It is processed and securely stored by our trusted payment services.
1.3. Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your web experience and gather information about your interaction with our website. This includes your IP address, browser type, device information, and visited pages. You have the option to disable cookies in your browser settings, although this may affect certain functionalities of our website.
We share this information with Shopify, our online store hosting provider so that it can provide website services to us and to learn about site traffic and activity.
2. Use of Information:
2.1. Order Processing:
We use the information you provide to process and fulfill your orders, including delivery and fulfillment.
2.2. Customer Support:
Your information helps us respond to your inquiries, provide assistance, and resolve any questions or issues you may have.
2.3. Personalization:
We may use your information to personalize your shopping experience, recommend products, and provide individualized offers or promotions.
2.4. Communication:
We may send you promotional emails, newsletters, or updates regarding our products, services, and promotions. You can opt out of receiving these communications at any time.
2.5. Legal Obligations:
We may use or disclose your information when required by law, regulation, or legal process.
3. Data Protection:
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the internet or electronic storage is 100% secure.
4. Disclosure to Third Parties:
We do not disclose your personal information to third parties without your consent, except in cases where it is necessary for the performance of our services, compliance with legal obligations, or protection of company rights and property.
5. Third-Party Website Links:
Our website may contain links to third-party websites that have their own privacy policies. We are not responsible for the collection, use, or disclosure of information by third parties.
6. Changes to the Privacy Policy:
We may update this Privacy Policy over time. Please periodically review this page to stay informed of any changes. Changes become effective upon their publication on this page.
If you have any questions or concerns regarding our privacy policy, please contact our support service by email: blik.blik.me@gmail.com.
Last updated: August 25, 2023
Thank you for entrusting us with your personal information.